Privacy Policy

The Company uses Your Personal Information only for providing and improving the Website. By using the Website, You agree to processing of personal information in accordance with this policy.

“Personal information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

‘Processing of personal information’ means any operation or set of operations which is performed on personal information or on sets of personal information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal information


Information Collection And Use

While using the Website, the Company may ask You to provide Us with certain personal information that can be used to contact or identify You. The Company may process your personal information which We have grouped together as follows: identity data, contact data, technical data, usage data, marketing, and communication data.

  1. a) Information We May Collect or Receive:Depending on how You use the Website or Services, We may receive information from external applications You use to access the Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
  2. b) How We Use Information:the Company uses the information gathered from You to ensure Your continued good experience on the Website. We may also track certain passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers, including other marketers.

The Company uses Google Analytics on an ongoing basis to collect information about how people use the Website, and from time to time, share other third-party services. We do this to make sure We are meeting our users’ needs and to understand how We can improve the site.

Google Analytics stores information about what pages You visit, how You got here, and what You click on. We do not allow Google to share Our analytics data.

We use Google Analytics Demographics and Interest Reporting to determine visitors by age, gender, and interests more accurately. This helps Us better establish the types of content We make available, and what we produce online is relevant to Our audiences.

You can opt-out of Google Analytics by implementing the Google Analytics Opt-out Browser Add-on.



The Company may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information as a result of Your use of the Website or Services. Such information may include but is not limited to, documentation, data, or information developed by the Company, and other materials which may assist in Your use of the Website or Services (“Company Materials”). You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send.


Security and Your rights

The security of Your personal information is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.

Among other rights, You are entitled to: request access to Your personal information, a rectification of any mistakes regarding Your personal information, an erasure of records if no longer required, a restriction on the processing of Your personal information, an objection to the processing of Your personal information, a right to information portability, You have a right to file a complaint with Your supervisory authority. In the Republic of Croatia the supervisory authority is the Croatian Personal Data Protection Agency, with the following address: Selska cesta 136, 10 000 Zagreb.

The right to access the personal information means that You are entitled to obtain from Us the confirmation as to whether or not personal information concerning You are being processed and, where that is the case, entitled to access the personal information and the following information: the purposes of the processing, the categories of the personal information concerned, the recipients or categories of recipient to whom the personal information have been or will be disclosed, where possible the envisaged period for which the personal information  will be stored, the existence of the right to request the rectification or erasure of personal information or restriction of processing of personal information, right to lodge a complaint with a supervisory authority as mentioned above, where the personal information are not collected from You, any available information as to their source, the existence of the automated decision-making.

The right to rectification means that you are entitled to obtain from Us, without undue delay, the rectification of inaccurate personal information.

The right to an erasure means that You will have the right  to obtain from us the erasure of Your personal information in case: the personal information are no longer necessary in relation to the purposes for which they were collected or otherwise processed; You withdrawn Your consent on which the processing is based and where there is no other legal ground for the processing; You objected to processing and there are no overriding legitimate grounds for the processing; the personal information have been unlawfully processed; the personal information have to be erased for compliance with a legal obligation; and in other cases prescribed by the law.

We are not obliged to accept Your request for erasure of Your personal information in case the processing is necessary: for compliance with legal obligations; for the establishment, exercise or defence of legal claims; and in other cases prescribed by the law, especially by article 17 of the General Data protection Regulation (Regulation EU 2016/679 of the European Parliament and of the Council) (hereinafter in text referred to as: the” GDPR”).The right to restriction of processing means that You have the right to obtain from Us a restriction of processing in the following cases: the accuracy of the personal information is contested by You, for a period enabling Us to verify the accuracy of the personal information; the processing is unlawful and You oppose the erasure of personal information and request restriction of their use instead; We no longer need the personal information, but they are required by You for the establishment, exercise or defence of legal claims; in other cases prescribed by the law, particularly by article 18 of the GDPR.

The right to information portability means that You have the right to receive personal information You provided Us with, in a structured, commonly used and machine-readable format and the right to have it transmitted to another controller without hindrance from us, but only where the processing is based on Your consent or on a contract; and the processing is carried out by automated means.

The right to object means that You have the right to object at any time to processing of Your personal information as prescribed by article 21 of the GDPR.

You have a right to withdraw consent You have given Us to use Your personal information, and you have the right to change Your mind at any time.

In order to exercise Your rights, please contact us, as the Controller, at:

Cluville Kids Escape Room
+382 067 313 223
Serdara Jola Piletića br. 8, Podgorica 81000, Crna Gora


Changes To This Privacy Policy

We reserve the right to update or change this Agreement at any time without prior notice. You should check this Privacy Policy periodically.

If We make any material changes to this Privacy Policy, We will notify You either through the email address You have provided us, or by placing a prominent notice on Our website.